GENERAL BOOKING POLICY.

Booking and cancellation policy.

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Reservation

To make a reservation you must send a request via our website or via email. The reservation is considered confirmed only after receiving our written confirmation communication, containing the total price of the stay and the cancellation conditions.

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Deposit.

For reservations, the payment of a deposit may be required. defined during the negotiation

. The deposit can be paid by bank transfer or credit card.

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Cancellation

Cancellations must be communicated in writing via email.

 

Cancellation policy.

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• Within 7 days of the arrival date: free cancellation

• Within 3 days of the arrival date: 50% of the amount of the stay will be charged

• Within 24 hours of the arrival date: the entire amount of the stay will be charged

 

Exceptions

• In case of force majeure (e.g. natural events, unforeseen events that prevent the trip, etc.) cancellation is free even if made in a period of less than 7 days from the arrival date.

• In case of no-show (non-arrival of the customer) the entire amount of the stay will be charged.

 

Booking changes.

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Booking changes must be communicated in writing via email.

 

General conditions

• Check-in is from 3.00 pm to 8.00 pm.

• Check-out is expected by 10.00 am.

• Pets ARE NOT ALLOWED

• The structure is not suitable for people with motor disabilities.

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Responsibility

The guest house declines all responsibility for any damage or inconvenience that may occur during the stay.